Account Manager London

Account ManagerLondon Waterloo£35,000 base with £50,000 OTEHybrid after probation.

About the Role

We're looking for a proactive and confident Account Manager to join our growing team. In this role, you'll build strong relationships with clients, helping them get the most from our platform and tools. You'll be the go-to person for onboarding, training, account development, and issue resolution-ensuring each interaction runs smoothly and successfully.

What You'll Be Doing

• Train and support clients on how to use our digital platform and features
• Demonstrate product benefits and encourage wider adoption across accounts
• Build trusted client relationships through regular calls, emails, and virtual/in-person meetings
• Monitor client activity and identify opportunities to cross-sell and expand product use
• Resolve client issues quickly by collaborating across departments
• Analyse account usage to proactively address gaps or areas for improvement
• Provide tailored support to ensure long-term client satisfaction

What You'll Bring

• 2+ years of experience in identity verification, compliance, or document/legal process handling
• Confidence in presenting and training others on software or systems
• Proven track record in sales, client success or account management
• Excellent communication skills
• Experience with software tools (e.g. Microsoft Word, Excel, PowerPoint)
• CRM experience (HubSpot or similar) is a plus
• A customer-first mindset and a drive to exceed expectations

Why Join Us?

• £35,000 base salary with uncapped commission (OTE £50,000)
• Friendly, inclusive team environment
• Ongoing career development and training
• Generous holiday allowance
• Comprehensive benefits package
• Company socials and team events
• Flexible working options

Ready to join a fast-paced, growing team where your work makes a real impact? Apply now with your CV and a short note outlining your experience!