Customer Support Advisor

The Role: Customer Support Advisor

Are you passionate about education and skilled at building strong relationships? As a Customer Support Advisor, you’ll support schools in using the educational programme effectively, train staff, monitor progress, and highlight impact. If you’re proactive, tech-savvy, and thrive on helping others succeed, this role is for you.

Join the UK’s Sole Provider of an Award-Winning Online Educational Programme

Gillespie Recruitment is thrilled to partner with the UK’s sole provider of an award-winning online educational programme that improves outcomes for schools, educators and young learners.

As part of their expansion, they're recruiting Customer Support Advisor, to join their dynamic team!

Key Responsibilities:

• Promoting interactions with teachers and senior leaders in schools that lead to schools using the programme to its full potential with all children.
• Training teachers and senior leaders to ensure a strong understanding of the programme’s pedagogy and reporting functionality.
• Monitoring students' performance using the software and proactively looking for opportunities to offer other solutions the company has to offer.
• Create reports for senior leaders that demonstrate the impact the software is having on students.

Key Criteria:

• Excellent communication and customer service skills.
• Great IT skills and knowledge of necessary software applications, including Microsoft Word, Excel, PowerPoint, and other statistical analysis software.
• A creative mind and a willingness to learn.
• The ability to prioritise the tasks that deliver your objectives.
• Experience working in the education, or a relevant business sector would be advantageous.

If you’re eager to join a dynamic team in a growth-focused environment, we want to hear from you!

Apply Now!