Customer Service Apprentice
Immediate start at First Contact for the right person to join our small and friendly team. You will be responsible for providing excellent customer service to our clients, resolving enquiries and ensuring customer satisfaction.
Role
- Answer phone calls and emails from customers in a timely and professional manner
- Maintain accurate records of customer interactions
- Liaise with various suppliers and clients
- Taking enquiries by telephone and email
- Entering data into accounts software
- Checking deliveries and booking in equipment
- Credit Control
- Weekly min 6 hour off the job training
Training
- Customer Service Practitioner Standard Level 2
- College attendance will be required one day a month
A long term career. Increments linked to successful completion of qualifications.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- BURY COLLEGE
- Working Week
- Monday to Friday, 9.00am to 4.30pm.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Friday, 9th May 2025
- Start Date
- Monday, 19th May 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Non judgemental
Qualifications
- English GCSE, grade C/4 or above or equivalent (Essential)
- Maths GCSE, grade C/4 or above or equivalent (Essential)
About the Employer
First Contact
First Contact is a local family run business going for over 25 years, we provide IT managed services to businesses, charities and schools.
- Company
- First Contact
- Location
- 141A Bury New Road, Whitefield, Manchester, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- First Contact
- Location
- 141A Bury New Road, Whitefield, Manchester, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £14,722.50 a year
- Posted