IT Field Engineer

Our client, an established IT Managed Services company in Cardiff work with business clients throughout South Wales, are seeking an experienced IT Field Engineer to join them on a permanent basis.

You'll be spending 2-3 days per week at customer sites providing technical IT support, and for the rest of the time you'll be at Head Office supporting with the Technical Helpdesk.

Our client have an open, honest and friendly culture, and are growing year on year so there is lots of opportunity to develop.

What you'll be doing:

• Provide on-site IT support to customers throughout South Wales
• Installing computers hardware, photocopying equipment, and peripheral tech
• Troubleshoot any IT errors, carrying out physical repairs and networking troubleshooting and fixes
• Support with broadband installation and troubleshooting
• Training and supporting customers
• Fixing AV and POS equipment (e.g., laptops, printers, networking equipment, displays, till & card machines)
• Liaise with off-site technical teams to report issues or escalate support

What we're looking for:

• Proven experience in a hands-on IT support or Field Engineer role
• Strong knowledge of hardware, networking, photocopying, and AV equipment
• Ability to work independently under pressure at customer site
• Excellent communication and problem-solving skills
• Hands-on, technical and happy to support other departments
• Friendly, supportive and collaborative

Salary & Benefits:

• Salary will be between 35-40k depending on experience
• Company car
• 25 days holiday per year plus bank holidays
• Company pension
• On-going development opportunities
• Lots of team social events