Service Desk Adviser
Our successful tech client in Cardiff are looking to recruit 4 x Service Desk Advisers to join them immediately on a Temp to Perm basis!
This role would suit candidates with a good experience of IT hardware and software, and excellent customer service experience. Fully training and support is given.
The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT.
- Hourly Rate: £12.21 plus holiday pay
- Location: Due to location candidates will need to have access to own transport.
- Hours: 5 per week
- Shifts: Initially, the role will be Monday to Friday 9am - 5pm.
After going permanent, you would then move to a 24/4 shift pattern; so weekend, evening and night shifts (worked from home) will be included (these hours are paid at x1.5 & x2)
What you'll be doing:
- Taking calls from customers, carrying out remote technical vetting, fault rectification on IT equipment.
- Where a remote fix is not possible, identify and order parts required by field service engineering team.
- Provide technical support to field service engineers on a broad range of IT equipment.
- Keeping customers informed at all times of progress of work.
What we're looking for:
- Good attitude and communication style when dealing with customers.
- Strong verbal and written communication skills and in particular using the telephone.
- Competent PC user including Microsoft package.
- Professional, logical, and methodical approach to work.
- Flexible and willing to work outside of business hours.
This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we'd love to hear from you!