Junior ICT Technician

Junior Technician Job description

Working alongside the Network Manager and on site with end users, this role is responsible for day- to-day support and troubleshooting of all in-house software and equipment, namely desktops, laptops, printers, phones and photocopiers.

Technical support provided will include:

• Performing hardware and software maintenance duties

• Troubleshoot and correct hardware/ software computer and network problems

• Assist with the maintenance and operation of workstations

• Ensure all daily tasks including backups complete successfully

• Offer technical support for mobile phones for mobile engineers

The post holder will have daily contact with the Network Manager, either face to face or over the phone.

Requirements:

- Relevant educational background or experience in IT Support.

- 1 to 2 years of preferred experience providing all round technical support to users

- Must have thorough Windows/MS Office knowledge, Google, Office 365 and sharepoint

- Must have thorough knowledge of PC hardware and software

Knowledge of networking, hard- & software

-Knowledge of cloud working

- Must be a team player who can work successfully with other departments in a multi-cultural and multi- lingual environment.

- Able to handle a variety of assignments simultaneously

- Service minded, organised and able to work independently with little supervision.