Credit Controller

Credit Controller - FTC Maternity cover

Based: South Manchester

Hybrid working: Two days WFH

Salary: Up to £30,000 Pro Rata

Forge Talent are working exclusively with a leading IT Services business who are looking for a Credit Controller to join their credit control team.

If you thrive in fast-paced environments, enjoy building strong customer relationships, and take pride in driving cashflow performance, this is an exciting opportunity to make a real impact.

What You’ll Be Doing

You’ll be part of a collaborative Finance team, focusing on cash collection, debt reduction, and delivering exceptional service to both internal and external stakeholders.

Your day-to-day will include:

• Contact customers to ensure timely payments and meet cash targets
• Resolve credit control and collections queries professionally
• Manage high volumes of inbound/outbound emails and calls
• Log, track, and resolve customer queries accurately in internal systems
• Reconcile customer accounts and maintain accurate records
• Build strong internal and external customer relationships
• Support ad hoc Finance tasks, including shared inbox management
• Follow all collection processes and timelines consistently
• Coordinate and process monthly direct debit payments in line with procedures

Your experience:

• 2+ years’ credit control experience
• Experience handling B2B or B2C accounts
• Confident managing high volumes of calls and emails
• GCSE Maths & English (grade C+)
• Strong Excel and Microsoft Office skills

About you:

• Excellent written and verbal communication
• High attention to detail and strong organisation
• Target-driven and results focused
• Able to work independently and in a team
• Positive, enthusiastic, and motivated
• Strong customer service and rapport-building skills

Benefits:

• Opportunity to go permanent within the finance team
• Training and development
• 23 days’ holiday + bank holidays, birthday off
• Company pension
• Two paid volunteering days per year
• Free on-site gym
• Beer/soft drink & pizza Fridays
• Regular social events - Christmas party & more

This is a fixed-term contract running until August/September 2026. There may be an opportunity for the role to become permanent or for a position to be created within another area of the Finance team.