Network Engineer

Network Engineer | £30,000 - £40,000 | 90% Remote (London) | MSP

Are you ready to take the next step in your network engineering career? Our client is looking for a Network Engineer who thrives in a hands-on technical environment and is passionate about providing outstanding support to enterprise-level networks.

In this role, you'll be a key part of our operations team—owning customer issues, ensuring smooth network performance, and supporting senior engineers with project delivery and infrastructure enhancements.

What You'll Do

Customer Support & Incident Handling

• Take ownership of technical support requests, ensuring they're managed professionally from start to finish.
• Diagnose and resolve issues independently or alongside the wider engineering team.
• Maintain service levels through fast, accurate troubleshooting.
• Communicate clearly with customers and colleagues throughout each step of the process.

Network Infrastructure & Operations

• Apply strong knowledge of modern network environments, spanning physical, virtual, and cloud-connected components.
• Work confidently across multi-vendor technologies such as Cisco, Fortinet, and Juniper.
• Monitor network performance, identify irregularities, and drive issues to resolution.
• Suggest improvements to enhance stability, resilience, and efficiency.

Systems, Configuration & Automation

• Work across multiple operating systems relevant to network administration and support.
• Perform updates, software deployments, and firmware upgrades across a range of devices.
• Create scripts or lightweight automation to streamline daily tasks and improve operational efficiency.
• Progress toward relevant industry certifications as part of continuous development.

Security & Risk Awareness

• Understand modern security risks and how they impact network environments.
• Help safeguard customer infrastructure through proactive monitoring and vulnerability awareness.
• Contribute to strong security hygiene across all operations.

Change, Governance & Documentation

• Support structured change control processes, ensuring changes are planned and implemented safely.
• Maintain accurate records of assets, updates, and configuration changes.
• Assist with preparing change requests and implementing approved work.

Who You Are

• Experience supporting Cisco and Fortinet products
• A motivated engineer with solid hands-on network experience.
• A clear communicator who takes pride in delivering excellent service.
• A problem-solver who can adapt to both independent and team-based tasks.
• Someone who takes responsibility, follows process, and sees tasks through to completion.
• Eager to learn, develop new skills, and work alongside senior engineers on complex challenges.