French speaking 1st Line Support Advisor

FRENCH SELECTION (FS)

French speaking 1st Line Support Advisor

Location: Welshpool

Salary: up to £26,000 per annum

Ref: 4283SF

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4283SF

The company: A well-established and trusted UK brand who operate on a global scale

Main duties: Provide 1st line technical support to customers by resolving queries related to the company’s products and services

The role:

- Provide outstanding customer support to customers

- Handle incoming queries by phone, email and live chat

- Ensure all calls are logged accurately

- Analyse data and respond accordingly

- Be responsible for scheduling engineering service calls

- Provide customer training on products

- Monitor and report any issues as needed

- Any additional tasks as needed by management

The candidate:

- Fluent in French (written and spoken) essential

- Experience in customer service or 1st line technical support beneficial

- Excellent communication skills

- Customer focused with a high attention to details

- Good IT skills

The salary: up to £26,000 per annum

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.