1st Line Support

1st Line Support EngineerLondonBoutique MSPSalary - Up to £35K + Benefits | London

1st Line Support Engineer needed. Are you a confident 1st Line Support Engineer with a passion for technology and great customer service? We’re recruiting for a friendly, well-established London-based MSP that supports a range of boutique hotels and commercial clients across Central London.Location: Covent Garden, London (office-based with regular site visits in Central London)

The Role

As the 1st Line Support Engineer, you’ll be providing on-site and remote support to clients - mainly boutique hotels - helping resolve IT issues and carrying out regular maintenance tasks. You'll get to know each client well, typically visiting them weekly. There’s no suit required, just smart-casual attire.

When not on site, you'll be based in the Covent Garden office, working alongside a supportive team on the Help Desk. As you gain experience, you’ll be given the opportunity to progress into a 2nd line role.

Key Responsibilities:

• Provide 1st line IT support to clients on-site and remotely

• Carry out BAU and project-based support tasks

• Escalate more complex issues when needed, while maintaining ownership of the ticket

• Build strong working relationships with end-users

Requirements:

• Previous experience in a 1st line IT support role

• Confident with Windows operating systems, desktop/laptop hardware, and common applications

• Clear, friendly communication skills - both written and verbal

• Strong problem-solving mindset with a willingness to learn

• Professional, reliable, and presentable for client-facing visits

Nice to Have:

• Some exposure to 2nd line support duties

• Experience with software deployment toolsplease apply asap