IT Support Analyst

IT Support Analyst – 1st Line | HybridLocation: Oxfordshire (3 days on-site)Permanent | Full-time£30,000 - £35,000 BenefitsA fantastic opportunity has arisen for an experienced 1st Line IT Support Analyst to join a rapidly growing, forward-thinking energy company. This is a hybrid role, offering the perfect blend of office collaboration and remote flexibility.The Role:As the first point of contact for internal IT support, you'll be providing high-quality technical assistance to end users, managing service requests and incidents, and playing a vital part in maintaining IT governance and device lifecycle management.Key responsibilities include:

• Delivering first-line IT support to internal users across multiple sites.
• Handling onboarding and offboarding processes.
• Managing the IT asset register and hardware lifecycle.
• Supporting Microsoft 365, Active Directory and general software/hardware troubleshooting.
• Ensuring effective ticket resolution through the service management tool.
• Identifying recurring issues and escalating as appropriate.
• Maintaining documentation and knowledge base articles.

Essential Qualifications & Experience:

• 2+ years in a similar IT support or service desk role.
• GCSEs in Maths & English (Grade B / 5 or higher).
• CompTIA A+ certification.
• Strong technical understanding of Windows OS, Microsoft 365 and Active Directory.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Excellent communication and customer service skills.
• Full UK driving licence.

Desirable:

• CompTIA Network+ / Security+
• Microsoft MS-102 certification
• Familiarity with Microsoft Intune, Android Enterprise or Azure
• Previous experience in industrial or IoT environment

Key Attributes:

• Proactive and self-motivated
• Strong attention to detail
• Clear and effective communicator
• A team player with a collaborative mindset
• Able to manage multiple priorities and work independently

Benefits:

• 25 days’ annual leave plus bank holidays.
• Pension Scheme.
• SimplyHealth health cashback plan.
• 24/7 Private GP access.
• Flexible working arrangements.
• Ongoing Training and Development opportunities.
• Salary sacrifice Electric Vehicle (EV) scheme.
• Discounts on Lightwave RF smart home products.