IT Support Engineer

IT Support Engineer - Orpington - On-site with occasional travel to customer sites - £28k - £35k

FryerMiles are delighted to be working with an award winning, integrated solutions provider to assist with their recruitment of an On-site L1 & L2 Engineer.

Specific responsibilities include:

• Support customers on-site via email, phone or ticketing system
• Overseeing technical support to other sites where issues can't be resolved remotely
• Acting as the initial point of contact for diagnostics, incident logging and configurations
• Contributing to log all calls via a ticketing system
• Provide out-of-hours support on-site to customers as and when required
• Ability to create reports and document issues whilst escalating when required
• Liaising with senior teams for complex issues and learn the troubleshooting steps for new users
• Allocate complex issues to the relevant teams

Experience/Qualification:

• 1-2 years in a proven background in IT support and managed service delivery
• CompTIA A+, Network A+ or Microsoft Certified
• Experience with remote support tools and ticketing systems
• Proficient in Windows operating systems, Active Directory, Office365 and Networking
• Excellent understanding in troubleshooting hardware, software and networking
• Willing to travel to customer sites as and when needed
• Must hold a full driving licence

IT Support Engineer - Orpington - On-site with occasional travel to customer sites - £28k - £35k