Senior Product Support Specialist

This might just be the best product support job in the world.
About Fyxer
Since launching in May 2024, we've grown to $20M ARR.
Fyxer is building an AI executive assistant that manages email, scheduling, and follow-up—freeing people in client-facing roles to focus on what matters most: their customers.
What You'll Be Doing

• Provide first-line customer and technical support via chat, email, and occasional video calls
• Diagnose and troubleshoot product and integration issues, escalating edge-case or complex technical problems to Product Engineering
• Identify, document, and track recurring issues—and contribute to improving our support processes, tooling, and internal knowledge base
• Serve as a key bridge between Support, Sales, and Customer Success to ensure smooth customer management and clear communication across teams
  

You'll be backed by strong Customer Success and Product Engineering teams, and have the tools, training, and autonomy you need to proactively solve problems, drive meaningful product improvements, and grow your career quickly.
What Success Looks Like

• You build and optimise the systems, workflows, and tools that help you deliver world-class support
• You consistently resolve complex technical issues with confidence and clarity
• You proactively refine, maintain, and own critical support processes
• You operate as a trusted, reliable partner to cross-functional teams
  

What You Bring

• 3–5 years in customer or technical support, ideally in a B2B SaaS environment
• Excellent written and verbal communication skills
• Strong technical troubleshooting ability—you enjoy getting into the details and figuring things out
• Curious, coachable, and motivated to exceed expectations
• Startup-ready: adaptable, fast-moving, and comfortable with ambiguity
• Experience with support platforms such as Zendesk or Intercom
• Genuine interest in AI and the future of work
• Experience working in a fast-scaling startup is a strong plus
  

Salary & Benefits

• Highly competitive salary + matching share options
• Work Monday–Thursday from our Chancery Lane office (London), Friday from anywhere
• Private medical, pension, and lunch provided daily
  

Hiring Process

• Submit your CV (no cover letter needed)
• Application review
• Initial call with the hiring team to discuss your experience and motivation (30 mins)
• Customer case study with a panel (45 mins)
• Meet more of the team (30 mins)
  

Our Culture
Our culture is intentional. We're racing to reshape one of the largest AI opportunities that exists: email. There's only first—or last.
We Win By

• Moving fast with intensity—every second counts
• Owning outcomes end-to-end
• Never letting things slide; relentlessly challenging ourselves and others for the best possible result
  

The pace is intense and requires real focus and discipline. In return, we remove distractions, support your wellbeing, and reward your impact.
Apply now and help us build something truly exceptional.