IT Apprenticeship
Are you always the one friends and family call when their tech isn’t working? Do you enjoy problem-solving and learning new things? At Genmar IT Services, we help businesses stay connected, secure, and running smoothly - and now we’re looking for an IT Apprentice to join our team.
Role
- Help keep systems secure by resetting passwords, setting up logins, and making sure antivirus protection is up to date
- Read and follow IT guides, manuals, and diagrams to solve problems and learn how systems work
- Log and track IT issues using the company’s helpdesk system, making sure problems are fixed quickly and recorded properly
- Provide support to staff and customers in person, by email, over the phone, and using remote support tools
- Build and upgrade computers, set up printers, and help maintain office equipment
- Install and update software such as Windows, Microsoft Office, and other business applications
- Assist with setting up and fixing internet connections, Wi-Fi, and other network devices
- Learn about cloud services (such as Microsoft Azure) and use simple scripts to make everyday IT tasks easier
Training
Information Communications Technician Level 3.
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday - Friday 8:45am - 6pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 9th March 2026
- Start Date
- Tuesday, 10th March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Initiative
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)