1st Line IT Support Engineer

Excellent opportunity for you to join this support help desk team and work in a varied and busy professional environment.

The Business:

Established over 25 years with an enviable reputation for exceeding customer expectations, and low staff turnover, they require an engineer to join their Support & Services team.

Recognised as the longest established MSP in the area they offer a wealth of IT services such as - PC Support, IT Security & Hosted Services, Field Services and much more to diverse businesses both locally and throughout the UK.

The Role:

You will be working alongside the team of currently, 9 support staff. Taking support tickets from customers, communicating with the users, listening, and resolving their issues by remote access via their RMM and ticketing system. Work on special projects, investigating new technology and services. Collaborating with other team members and individually. They encourage staff to further their certifications by mentoring and paying fees. The team work closely together providing a great working environment.

Benefits:

• Full private medical insurance for all staff.
• Personalised ‘Development Plan’ allowing you and management to collaborate on your future development. This includes certifications you aim to complete, customer service training and Helpdesk KPIs. Each level of the development plan that is completed is rewarded with salary increases.
• Flexible & Remote Working - Once trained, your work schedule will allow both remote working and office.
• Regular staff socials
• Kitted out staff room for breaks – Pool table, chilled drinks fridge.
• Holiday loyalty program – Increased holiday allowance for long standing staff members.
• Free parking

Required Skills:

• Strong communication skills / Excellent telephone manner
• Knowledge of Windows OS and Microsoft Office packages.
• Ability to think on your feet and solve any complex issues with empathy.
• Keen to learn.
• Desire to gain further industry recognised qualifications (With assistance from Genmar)