ICE Order Comms Systems Administrator

Job description

Job responsibilities

Prime Responsibilities:

This role combines technical expertise, user support, and system management to provide high quality, comprehensive day to day administration to the ICE Desktop Order Communications system. Acts as the single point of contact for enquiries from end users. Maintains the user accounts on the system and provision of training to end users when required. Assists in the continued development of the Order Communications solution provided to end users

• To maintain user accounts and access rights to the ICE Desktop Order Communications system.
• To maintain test and location library within ICE Desktop to ensure parity with the Laboratory Information Management System (LIMS)
• To manage merge maintenance of records on the ICE Desktop solution
• Deliver ICE Desktop system training and Junior doctor induction sessions or to individual users when required
• Prepare and review Standard Operating Procedures (SOPs) for the use of the ICE Desktop solution in line with the standards of the service
• Plan and deploy the use of the ICE Desktop solution across all pathology service users
• Continually development and enhance the ICE suite of modules
• The post holder will be involved in the testing of software release patches in a test environment to check for suitability prior to application to live systems and their deployment
• Primary contact for telephone and general enquiries relating to the ICE Desktop solution
• There is a requirement of this post to work offsite occasionally at GP surgeries or other Trusts. This also includes periods of work relating to training or system testing where travel to other parts of the UK may be necessary

Communication

Possess excellent communication and interpersonal skills to be effective in the role. This will include communicating with all NHS staff within the Trust at all levels and also across multi-agency boundaries. Provide and receive information from health systems which may be complex and will be required to discuss systems issues with suppliers or system users, both internal users and from other organisations. They will be required to discuss and negotiate user requirements for amendments and enhancements to information systems, which may be both complex and sensitive in nature. Act as the principle support contact for the ICE Desktop solution and assist system users in resolving problems, either over the telephone or by direct contact, and includes production/maintenance of user guide documentation. Ability to communicate complex information about the ICE Desktop solution, needs persuasive negotiation skills and be able to convey right level of message to relevant parties. Plan and deliver ICE training programme as part of junior doctors induction and one-2-one staff training when required. There is a requirement to present and deliver training workshops at primary care time out events, GP surgeries and other ICE user locations. Occasional requirement to deliver ICE Desktop related presentations at the ICE User Group Provide progress updates as and when required. Ensure accurate and open communication and co-operation with a range of organisations and individuals including:

o Executive and Senior Managerso Clinicianso Local Health Communityo Information Staffo IT Staffo All disciplines of Trust and PCT staffo External Suppliers

Person Specification

Education

• Able to demonstrate recent interest in own personal development
• Educated to degree level or equivalent

Experience

• Detailed working Systems such as ICE, Careflow, EMIS or Nervecentre.
• Experience of delivering system training to groups and/or individuals.
• Relevant experience in an administrative or IT operational role.
• Experience of working in a helpdesk environment, supporting system users by telephone, electronically and in person.

• Capable of developing and delivering training programmes to all levels of staff

Skills

• Excellent communication, interpersonal and organisational and presentation skills
• Ability to follow procedures accurately
• Comprehensive knowledge of practical analytical, statistical and numerical skills
• Ability to work to set deadlines.

Knowledge

• Knowledge of issues relating to customer services and meeting service level agreements.
• Knowledge of the requirements for confidentiality and information governance when dealing with personal information
• Knowledge of system administration procedures, such as user set-up, password administration, setting of parameters, system security etc.
• Extensive IT knowledge.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Gateshead Health NHS Foundation Trust

Address

Queen Elizabeth Hospital

Queen Elizabeth Avenue

Gateshead

NE9 6SX

Employer's website

https://www.qegateshead.nhs.uk