IT Support Engineer
We're looking for someone to step into a pivotal IT role at Gen Phoenix, with the support of a trusted third-party provider and guidance from an experienced team member who currently oversees IT alongside other responsibilities. This position offers not only the chance to enable our employees day-to-day but also the opportunity to develop your own skills and grow professionally while shaping the future of our IT infrastructure. You'll play a key role in building scalable systems that support our long-term growth, making this an ideal role for someone eager to learn, lead, and make a lasting impact.
What You'll Do:
- Take ownership of our Microsoft hybrid environment (Windows, Azure/Entra, M365, Active Directory)
- Drive meaningful projects that enhance our cyber security position
- Build relationships with colleagues who see you as a strategic partner, not just \"IT support\"
- Collaborate with vendors
- Implement best practices and continuous improvements
What We're Looking For:
- 2+ years in 2nd line support or equivalent (MSP experience welcomed!)
- Microsoft certifications and genuine passion for technology
- Someone who thrives with autonomy and wants to grow beyond reactive firefighting
- Strong communication and collaboration skills - you'll be valued for your opinion, not just your output
- A keen interest in technology, such as AI and automation
- A customer-focussed outlook
- An understanding of quality standards and how IT can support these
- A willingness to learn and grow in the role, to keep pace with business needs