IT Support Apprentice

Are you passionate about technology and eager to start a career in IT? We are looking for an IT Support Apprentice to join our growing team and develop hands-on experience in a fast paced-supportive environment.

Lawrence David has over 50 years of experience delivering innovative, high-quality products for the transport and logistics industry. We’re committed to providing exceptional services and driving digital transformation across our operations. As part of our IT team, you’ll play a key role in supporting technology solutions that keep our business running smoothly.

What you'll be doing:

As an IT Support Apprentice, you’ll gain practical experience while supporting our IT team and business users. Your day-to-day responsibilities will include:

• Providing 1st line helpdesk support for IT and business tool queries.
• Assisting with hardware and software installations, including new starter setups.
• Supporting on-site installation and decommissioning of IT services.
• Helping with basic networking tasks such as PC and printer setup.
• Maintaining and troubleshooting communication tools (Microsoft Teams, Outlook).
• Contributing to the creation of FAQs and help guides for IT troubleshooting.
• Shadowing experienced IT staff on projects and routine operational tasks.

What we’re looking for:

• Strong communication skills and a positive, can-do attitude.
• A logical, problem-solving mindset and attention to detail.
• Ability to work as part of a team and take initiative.
• Organisational skills and reliability.
• No prior professional IT experience required—any relevant coursework or personal projects are a plus.
• Familiarity with Microsoft Operating Systems, Active Directory, Office 365 (desirable).
• Basic networking knowledge (DNS, DHCP, TCP/IP) (desirable).
• Experience with hardware setup and troubleshooting (desirable).
• Full, clean driver’s license and access to vehicle (desirable).

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Non-standard entry with work experience:

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours: 37.5 hours per week, Monday to Friday, 9am-5pm or 8:30am to 4:30pm with 30 minute lunch break.

Benefits:

• 20 days holiday allowance plus UK bank holidays (increases with length of service).
• Structured learning and development plan and support for professional qualifications.
• Mentorship and support in an experienced IT environment.
• Opportunity to progress within the company upon successful completion of the apprenticeship.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.