Customer Service Coordinator

Are you highly organised and thrive in a fast-paced environment? Do you enjoy being the go-to person who keeps everything running smoothly? If so, this Customer Service Coordinator role could be perfect for you!

About the Company

We’re partnering with a trusted management company dedicated to delivering exceptional service and support to their clients. Their team ensures smooth operations and timely solutions for every need.

The Role

As a Helpdesk Coordinator, you’ll be the central point of communication—handling calls from clients and contractors, logging requests, and ensuring issues are resolved quickly and efficiently. Due to the location, a driving licence is preferred.

Key Responsibilities

• Answer and make calls to clients and contractors professionally and courteously.
• Log service requests accurately into the helpdesk system.
• Coordinate with engineers, suppliers, and contractors to schedule work.
• Track job progress and provide timely updates to clients.
• Handle queries and resolve issues promptly.
• Maintain accurate records of all communications and actions taken.

Skills & Experience

• Excellent telephone and communication skills.
• Strong organisational and multitasking abilities.
• Proficient in Microsoft Office and helpdesk systems.
• Previous experience in a helpdesk or customer service role (preferred).
• Ability to work under pressure and meet deadlines.

What We Offer

• Competitive salary and benefits package.
• Supportive and friendly team environment.
• Opportunities for career growth within a leading company.