Senior IT Engineer

Senior IT Engineer

Bradford

£28,000 - £35,000 per annum

Our client provides an array of IT and Cyber Security services to all types of business. Their approach is proactive, and they are looking for a keen and experienced senior IT engineer to join the team. You will be working out of their Bradford office, assisting the team and clients.

Working hours are 8:30am to 5pm Monday - Friday (You may be requested to work outside of these hours for project work).

You will be providing high end support to the companies' customer base:

Responsibilities

• Resolving issues to completion
• Liaising with 3rd parties and vendors on a day-to-day basis to ensure the smooth running of all operations
• Planning IT solutions for clients depending on their requirements such as new server installations through to network installations
• You will be required to create professional client documents such as quotes. proposals and project plans
• Managing 365 and Azure environments
• Checking service desk tickets day-to-day
• Managing clients' needs and expectations
• Conducting project work such as client migrations
• Assisting with providing Cyber Security services to clients
• General office duties

Ideal Attributes

• Excellent communication skills & a 'can do' attitude
• Ability to handle customers' queries with empathy and tact
• Work well in a team and happy to listen to guidance from others
• Self-motivated to be able to work when left alone
• Good time keeping and workload management
• Excellent problem-solving skills
• See problems through to the end via taking ownership of them
• Professional accreditations such as Microsoft / Cisco / CompTia
• Should have at least 8 years' experience in the IT industry with strong technical knowledge
• Thorough understanding of GDPR & Data Protection & Computer Ethics
• Understanding of Android Phones/Tablets, Apple iPhones/Tablets and how to do key tasks such as setting up email accounts, joining wireless networks and troubleshooting end user issues
• Experience managing Cisco Meraki, Unifi, HP, Draytek devices
• Good experience with MacOS
• Good understanding of Firewalls - Hardware and Software

Essential Requirements

• Must have driving license, own transport with business insurance cover
• Flexible to travel to client sites around the country via train or car
• Must keep an accurate track of time and tickets using a timesheet system
• Thorough Networking and troubleshooting knowledge
• Thorough knowledge of Virtualisation (VMWare and/or Hyper-V)
• Thorough Microsoft Windows Server installation and management experience
• Good Linux installation and management experience
• Extensive Microsoft 365 experience with using, managing and migration of users and devices from other systems into Microsoft 365 product stack
• Core Microsoft service knowledge of DNS/DHCP/WINS/Active Directory preferably through a Microsoft server certification
• Knowledge of what WAN/LAN/Broadband/Leased Lines/PSTN are and be able to setup and support the technologies
• Good understanding of computer hardware and troubleshooting hardware faults
• Good understanding of IT security best practise and technical controls
• Thorough understanding of what Antivirus software is and how to manage it
• Experience troubleshooting networking, switches, VLANs
• Experience deploying and managing VOIP systems such as 3CX

Education

• Maths & English GCSE grade C or higher or equivalent
• Either A Level/BTEC/NVQ/Degree - IT related
• Professional certification desirable

Benefits

• Pension
• Laptop
• Mobile
• Free parking
• 28 days holiday including statutory holidays

In return for your hard work and dedication, we offer a great team environment. If this sounds like you, please send us your up-to-date CV.