Customer Insight Analyst

A step on the ladder to showcase and develop your Data and Insight skills.

Bring SQL and Power BI skills (Python and R would be advantageous)

Work with Salesforce and our other Customer Service systems to advance your data mining techniques to collate, distil and build reports for simple actionable insights.

It s all about better decision making, finding operational efficiencies, improving processes, you will take the data and provide the insight.

You will be able to evidence where you have worked with large customer datasets (ideally customer data, customer behaviour, etc) and communicated findings of trend analysis through simple and clear dashboards, commentary and reports

Note, this is more than just producing reports, you will embed yourself into our customer teams, understand the operation and recommend solutions therefore the ability to build good working relations with key stakeholders and bring a commercial mindset to operations is as important as the technical skills.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits and opportunities

We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

• Generous employer pension; up to 8% matched contribution
• Income protection & life assurance
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
• Unlimited access to online training and development content via our Learning Management System
• Long service benefits and monthly employee recognition
• Enhanced maternity and paternity provisions
• Flexible working environment
• Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values - Own it, Find the Right Way, Work Together, Win Together