Customer Support Specialist
The Company
Join a global leader in financial data and technology, supporting the professionals and institutions that power global markets. The business connects decision-makers to fast, secure, real-time information through advanced software and hardware solutions used across capital markets, asset management and financial services.
This is a truly international organisation with a collaborative culture — where curiosity, diversity and learning are prioritised.
The Role: Graduate Customer Support Specialist
If you are passionate about finance and technology — and love the challenge of helping users solve problems in high-pressure environments — this role offers a fast-track start to a rewarding career.
Key Criteria
To be considered, candidates must:
✓ Be graduating or graduated within the last 2 years
✓ Be fluent in German + English
✓ Have the right to work (or be eligible under New Entrant sponsorship)
✓ Show interest in fintech and financial markets
✓ Demonstrate strong customer-service communication skills
✓ Be able to start from January 2026 onwards
You will:
- Provide front-line support to financial clients (phone + IM)
- Troubleshoot software and hardware queries with accuracy and speed
- Support installation, configuration and user onboarding
- Build knowledge across multiple asset classes and market workflows
- Protect user access and ensure data security
- Train clients on functionality and help maximise product value
You'll work within a multilingual team supporting users across global markets, including senior executives.
Training & Career Development
All graduates receive an 8-week structured training programme covering:
- Financial market fundamentals
- Product functionality and user tools
- Client communication skills
- Technical troubleshooting and workflow support
From there, you'll develop through:
- Mentoring and on-the-job coaching
- Exposure to major clients and real-world cases
- Opportunities to progress into Analytics, Sales, Data, Compliance, Engineering, or Advanced IT roles
This programme sets you up for long-term progression within a world-class organisation.
Eligibility & Requirements
You must have:
- Bachelor's degree (any discipline) or equivalent experience
- Fluency in German and English — written and verbal
- Strong interest in financial markets and/or technology
- Problem-solving mindset with confidence under pressure
- Excellent communication skills with customer-service experience or aptitude
- Ability to learn new systems quickly and retain complex information
- Full-time availability from early 2026
- Willingness to work occasional weekends or bank holidays (time off in lieu)
Visa Sponsorship:
Available under UK Skilled Worker New Entrant criteria (subject to individual case review)
Desirable
- Prior customer-facing experience in any industry
- Awareness of data privacy, security and system connectivity
- Team player with strong organisational habits and reliability
Benefits
- Competitive salary reviewed annually
- Comprehensive benefits package including healthcare and pension
- Bonuses based on performance and contribution
- Long-term development and internal mobility
- Inclusive culture and global network of colleagues