Customer Support Executive
The Company
This organisation is a global leader in financial information technology, delivering real time data, analytics, and news to professionals around the world. Its platforms connect decision makers to the information and tools they need, serving hundreds of thousands of users who rely on fast, accurate insight. With teams spread across continents, the business is built on innovation, collaboration, and a commitment to clarity in a complex financial landscape.
Employees join a community of problem solvers who thrive in a fast moving environment and take pride in supporting clients at the highest level. The culture values openness, diversity, and teamwork, creating a workplace where people can grow, contribute, and do work that matters.
The Role
This position sits within the Customer Support team, a core function of the wider Technology Services and Solutions group. It is ideal for someone who enjoys both financial markets and technology, and who wants to work directly with users of world leading financial tools.
The role has two central focuses: providing exceptional service to a broad set of clients and handling technical workflows involving software, hardware, and system connectivity. Support is delivered by phone and instant messaging, helping clients install software, configure specialist equipment, and resolve issues that affect their day to day use of the platform. Clients operate in fast paced sectors such as asset management, investment banking, and capital markets, so accuracy and responsiveness are essential.
As automation becomes more central to the industry, the team also helps clients navigate increasingly complex technology. This includes diagnosing software issues, understanding how problems affect their workflows, and ensuring each user's data and access remain secure.
The role also includes onboarding responsibilities. Support professionals help new users get set up, guide senior stakeholders through product features, and introduce them to tools that shape their daily decision making. The team works globally, supporting clients in multiple languages across time zones.
Who Succeeds in This Role
Successful candidates are purpose driven, curious, and customer focused. They enjoy working in a team where clients depend on them, and they are comfortable supporting and challenging colleagues to raise the bar.
What the Company Offers
New joiners complete an eight week training programme that covers product knowledge, platform setup, hardware configuration, client interaction, and an introduction to global financial markets. Learning continues throughout the role, with opportunities to join projects, contribute ideas, and take part in mentoring, recruitment, and quality initiatives.
A career in this area can lead to opportunities across the wider organisation, including analytics, sales, enterprise solutions, engineering, finance, compliance, and more advanced technical or client facing roles.
Requirements
- A bachelor's degree or equivalent experience
- Sponsorship available for eligible applicants under the UK Skilled Worker New Entrant criteria
- Fluency in French and English
- Strong customer service skills across phone and messaging based communication
- Interest in finance and/or technology
- Enthusiasm for learning new tools and retaining technical information
- Ability to manage several tasks at once and work both independently and within a global team
- Motivation to build a long term career with the organisation
Preferred Qualities
- Previous experience in a customer facing position
- Curiosity around troubleshooting and resolving technology issues
- Awareness of data privacy and information security
- Confidence working with software driven systems
Additional Expectations
- Able to start full time in April, June or September 2026
- Willing to occasionally work weekends or bank holidays, with time off in lieu
The organisation supports visa sponsorship for this position, reviewed on a case by case basis.
If you believe this role fits your goals, applications are welcome. The recruitment team will follow up with next steps.