IT Technician

We are seeking a motivated IT Technician to join our client’s dedicated team, providing first and second line IT support across a cluster of schools. This is a full-time role offering variety, responsibility, and the chance to make a real impact in education technology.

About the Role:

• Salary: £28,000 per annum
• Full-time, permanent position
• Car and full driving licence required (travel expenses will be paid)
• Primarily supporting schools in the Nottingham area.
• Supporting 4–5 schools as part of a wider IT team

Key Responsibilities:

• Provide first and second line IT support via on-site visits, phone, email, and service portal.
• Support IT systems, networks, and a wide range of devices including printers, projectors, whiteboards, and wireless technologies.
• Ensure excellent customer service when managing incidents and service requests.
• Work within ITIL processes including incident, change, and service request management.
• Maintain accurate records of IT assets and configurations.
• Support evening events when required and assist with IT inductions for new staff.
• Uphold safeguarding responsibilities at all times.

About You:

• Previous experience in an IT support or technician role, ideally within an education environment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Flexible and proactive, with the ability to travel between multiple sites.

About the Organisation:

Our client delivers a full cloud-powered solution to over 40,000 users in the education sector, providing safe and secure access to applications and data from any web-enabled device. Their innovative platform enhances teaching and learning, supports collaboration, and reduces administrative burden for staff, making a real difference in schools.