IT Support Engineer

Salary: CompetitiveRota: Mon-Fri : 07:30-15:30/09:00-1700/09:30-17:30  and  Weekly on call rota for out of hours cover – 1 week in 6

Are you looking for an exciting opportunity where your skills will shine and your ideas will shape the future?

At Grundon, we are on the lookout for a dynamic, passionate, and driven IT Support Engineer to join our IT team based in Benson.

This is more than just a job, it’s an opportunity to join a company that is here to show the world that there is more to waste than it seems. Here your contributions will make a real difference as we work towards our shared vision to unlock the potential of waste whilst we are dedicated to leaving a better planet for future generations.

Reporting into the Infrastructure Support Manager/ Head of IT you will play a key role in driving our mission forward by delivering innovative IT and Communications support that empowers employees across the business to work smarter, faster, and more efficiently through reliable, cutting-edge technology solutions.

As part of the role you will need to be able to commit at least 2 days in the office one week and 3 days in the office the following week.

What will you do

• Take ownership of IT requests through our ticketing system, ensuring swift, effective resolutions.
• Provide first and second-line technical support across a range of in-house and third-party software.
• Collaborate with external partners to resolve issues and manage system updates or improvements.
• Set up, configure, and deploy hardware, software, and application updates to keep systems running smoothly.
• Safeguard company data by maintaining antivirus protection and managing regular backups across all sites.
• Deliver hands-on technical support at company locations, ensuring minimal downtime and maximum efficiency.
• Develop clear, user-friendly guides and deliver engaging training to help colleagues get the best from our systems.
• Play a key role in testing and rolling out new technologies and projects that keep Grundon ahead of the curve.
• Ensuring full compliance with all Company policies and procedures including health and safety and employment
• Any other duties, such as ad hoc projects, as requested by the ICT Manager/Assistant ICT Manager or the Board of Directors that are within the skills and capabilities of the job holder

Why you will like working here:

• A supportive, inclusive, and fun team culture
• Designed to empower you to work where and how you thrive, balancing productivity with lifestyle
• Opportunities for career growth and development
• Competitive salary and great benefits
• A company that values your voice and ideas

About You

• Minimum of 2–3 years’ experience in a similar IT Support or Technical role, with GCSE/NVQ (or equivalent) qualifications in a IT related subject
• A BTEC Diploma (or equivalent) in IT is preferred, with an ITIL v3 Foundation certification considered advantageous
• Strong knowledge of both hardware and software, with awareness of current IT and software trends.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and organisational skills, with a logical, patient, and detail-oriented approach.
• Excellent communication, organisational, and teamwork skills, and the ability to build positive relationships with colleagues and clients
• Enthusiastic about continuous learning and professional development.
• Flexible approach with a willingness to work occasional unsociable hours.
• Full UK Driving License

About Grundon?

Grundon is the UK’s largest family-owned supplier of integrated waste management and environmental services. Founded in 1929, we have developed a distinctive approach that has helped us to maintain a leading position within the waste industry. This approach is underpinned by our commitment to quality of service, innovation and technical progress, together with a genuine and demonstrable concern for the environment.

Why Grundon?

At Grundon, we are dedicated to providing diversity, equality, and inclusion. We believe great ideas come from everywhere, and we’re committed to creating a workplace where everyone feels valued, heard, and empowered to thrive.

If you're ready to take the next step in your career within the dynamic world of waste management and environmental services, this is your opportunity to join one of the industry’s most respected names.