Implementation Consultant (Scheme Benefits) – Level 3

Job Title : Implementation Consultant (Scheme Benefits) - Level 3
Location: Remote
Duration: Permanent

Primary purpose of the role:
To ensure all aspects of a transition and change project are delivered on time and to a high standard within a controlled project environment.

Key responsibilities:
* Deputise for the Implementation Manager and act as an escalation point
* Review, interpret and identify project and process impacts because of changes to Pension legislation and technical guidance
* Lead client implementation projects
* Gather and interpret client requirements and processes, and translate these into system solutions
* Deliver tools to allow sucessful calculation automation and data migration
* Risk and issue identification and mitigation
* Facilitate internal and external system training, and provide appropriate documentation
* Identify, troubleshoot and resolve client queries and issues
* Ensure Efficient delivery of all project tasks
* Mentor and coach other Implementation Consultants and Analysts
* Promote best practice across the team and provide a platform for continuous improvement
* Ensure Evolve procedures are followed and documents produced for applicable project and quality gates

Key tasks:
* Meet clients during the implementation cycle to understand their requirements, data, processes and systems, and make recommendations on how to implement our product(s)/service(s)
* Undertake scheme analysis and system configuration
* Lead the production of requirement documentation
* Lead in client meetings and project status calls
* Liaise with clients, third parties and Capita departments
* Support the technical development of our technology platforms through participation in new and/or enhanced developments
* Provide support to your line manager in the effective management of any staff
* Facilitate internal and external system training
* Undertake system demonstrations to existing and prospective clients
* Undertake project management activities including risk and issue identification and mitigation
* Review existing business processes and establish new operating procedures where required
* Support the sales/procurement process through communication with prospective clients and the demonstration of system capabilities
* Aid the development of strategies for the improvement of transition and change process, services and standards

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.