2nd Line IT Support Engineer

2nd Line IT Support Engineer

£27,000 - £35,000 | Ipswich | Full-time | Office-based

HD Tech are once again partnering with a growing managed service provider that delivers IT, voice, connectivity, mobile and security services to businesses across East Anglia and London. We are looking to support in hiring a 2nd Line IT Support Engineer who wants to broaden their technical exposure and progress over time.

The Role You will be based in the Ipswich office, providing remote support via PSA and RMM tools, handling phone-based queries, and supporting users across sectors including care and legal services. You will take ownership of tickets, diagnose issues, and see them through to resolution while maintaining clear documentation.

Key responsibilities include:

• Providing high-quality remote support and troubleshooting technical issues.
• Configuring and maintaining Microsoft 365 tenants (Exchange, SharePoint, Azure AD, Endpoint Manager).
• Installing and configuring Windows 11 and mobile devices.
• Diagnosing IT issues including mail flow and client configuration.
• Following cyber security best practices and documenting all work clearly.

Essential:

• Strong knowledge of Microsoft 365 and Office applications (Outlook, Teams, OneDrive, Word, Excel).
• Experience with Windows installations and software configuration.
• Familiarity with tools such as Event Viewer and Command Prompt.
• Confident communicator with a proactive, ownership-focused approach.

Desirable:

• Networking fundamentals (DNS, DHCP, subnetting, topologies).
• Experience with Windows Server roles (Active Directory, Group Policy, DHCP, DNS).
• Knowledge of backup solutions, IP telephony and managed Wi-Fi.

Progression & Benefits You will have clear progression routes into senior or specialist engineering roles, with funded certifications in Microsoft, networking and cyber security.

Package includes:

• £27,000 - £35,000 DOE
• Company pension
• Private health and dental care
• 25 days' holiday plus public holidays
• Car and phone allowance
• Cycle-to-work scheme
• Company events
• Hours: Monday to Friday, 9:00 - 17:30