IT Support Technician and Trainer

Are you an experienced IT support professional? Passionate about training and guiding other to master technologies?

If the answer is yes to all of the above, then Hooray may have the role for you!

Hooray are delighted to be partnering with a longstanding client to recruit for a It Support Technician and Trainer to join their team on a full-time, permanent basis! This is a newly created role, ensuring lots of scope for autonomy!

Benefits:

• 23 days annual + bank holidays
• Private Medical Insurance
• Employee Assistance Programme
• Regular social events
• Income protection

As an IT Support Technician and Trainer, you will:

• Create and deliver effective training and support on technologies to our staff
• Tailor sessions to meet the needs of all users with varying experiences
• Create and maintain handouts, tutorials, e-learning and booklets, ensuring content is regularly updated
• Work closely with managers of departments to ensure training is aligned with operational goals
• Support in the set up of new starters
• Prepare meeting rooms, ensuring all IT equipment and links are operational
• Be the point of contact for IT issues across the group, liaising with third parties where necessary
• Support the IT Manager in the maintenance of all onsite IT equipment

To be successful as an IT Support Technician and Trainer, you will:

• Have a solid understanding of IT systems, including Office 365, MS Teams, business software & AI
• Be able to demonstrate the ability to diagnose and resolve hardware, connectivity and software issues
• Be able to deliver effective training programmes both in person and online
• Be skilled in breaking down complex IT, into user friendly guidance
• Have experience in delivering training to a group of users and identify upskilling opportunities

In return, my client are offering a salary of circa £35,000 per annum, depending on experience. Please note, this is a full-time, permanent position.

If you are interested and have the relevant skills and experiences, please apply with an up to date copy of your CV and we promise to get back to you! As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality.

At Hooray, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we'll be happy to accommodate your needs.

• Hooray is acting as an agency on behalf of the client for this position.
• Our purpose as a business is to pioneer ethical recruitment for a better working world.
• Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body.
• DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! *T&C's APPLY!

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