IT Operations Support

Job Role: IT Operations Support

Location: Hailsham, East Sussex

Salary: £28,000K-£34,000k (Depending on Experience)

Working hours: On-site four days a week with one day of remote work per week

Job Type: Permanent

HRGO Recruitment are seeking an experienced IT Operations Support professional to join our client's global manufacturing company based in Hailsham.

This is an exciting opportunity to work within a fast-paced, collaborative, and forward-thinking environment. You'll be the go-to problem solver for a wide range of IT-related issues, ensuring the smooth operation of systems and supporting staff across multiple functions.

If you're passionate about technology, enjoy troubleshooting, and want to make a real impact within a business where your contributions are valued -this could be the perfect fit for you.

General Duties:

Provide timely and effective technical support to staff, including troubleshooting hardware, software, and network issues on a variety of devices.

Support end-user devices primarily running Windows, with some MacBooks also in use.

Assist staff with company-issued Apple iPhones and occasionally Android devices.

Provide remote support to colleagues in our offices across the UK, France, Germany, Italy, and Spain, with occasional travel opportunities.

Assist with our warehouse management system and ensure smooth IT operations in both office and warehouse environments.

Purchase IT Hardware/Software to ensure constant supply as needed

Requirements:

A full driver's license and the ability to drive for work purposes.

Relevant technical qualifications or certifications (e.g., CompTIA, Microsoft Certified Professional) are a plus.

Strong technical troubleshooting skills with experience in both Windows and MacOS environments.

Familiarity with mobile device support (especially iPhones).

Excellent communication and teamwork abilities.

What you will get:

23 days holiday plus bank holidays

Free, onsite parking

Eligible to participate in the Company's discretionary bonus scheme.

Hybrid working options

Bright, open-plan office equipped with coffee machines

Training and Development programes

Annual company events