IT Support Apprentice
If you’re looking to kick-start your career in IT and are ready to learn, curious and hands-on, then carry on reading.
We’re looking for our next IT Support Apprentice to work alongside our experienced engineers to provide first line IT support whilst building skills in troubleshooting, networking and customer service.
Role
Responsibilities include:
- Answering and logging IT support requests
- Basic troubleshooting
- Prepare and configure laptops, desktops and mobile devices
- Support the setup of printers, phones and peripherals
- Escalate complex IT issues
- Keep detailed notes in the ticketing system
- Learn and follow IT procedures, security policies and best practices
Training
Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter, working towards the qualification along with weekly off-the-job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will be delivered online.
You will have a designated mentor in the workplace to support your learning and, at the end of the programme, will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge Areas Include:
- Hardware and Networking
- Software and Security
- ICT Administration
Completion of this Apprenticeship may lead to a full-time role and / or higher Apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- THE DEVELOPMENT MANAGER LTD
- Working Week
- Monday to Friday, 08:30 - 17:00.
- Expected Duration
- 1 Year 10 Months
- Positions Available
- 2
- Closing Date
- Saturday, 28th February 2026
- Start Date
- Monday, 9th March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)