IT Support Apprentice
Join us as an IT Support Apprentice based in RAL Space and build the skills to help maintain the IT systems that power world class scientific research and innovation. If you’re a problem solver, value customer service and are eager to learn and develop your digital skills, we’d love to hear from you.
Role
- Providing first-line support to users— in person, over the phone, and via email— helping staff resolve everyday IT issues
- Getting involved in new and ongoing IT projects, giving you the chance to contribute and learn from real technical work
- Using our ticketing system to investigate and troubleshoot software, hardware and networking problems
- Installing and upgrading PCs and laptops as part of our hardware refresh and support activities
- Assisting with onboarding new starters, helping them get set up and ready to work from day one
- Offering general support across Windows, Mac, mobile devices and printers, giving you a broad foundation across multiple platforms
Training
- The course will be delivered via online teaching, remote 121 coaching and workplace development
- Further career and training opportunities
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- Monday to Friday 9am- 5pm
- Expected Duration
- 2 Years
- Positions Available
- 2
- Closing Date
- Monday, 2nd February 2026
- Start Date
- Thursday, 3rd September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- English GCSE, grade 4 or above (Essential)
- Maths GCSE, grade 4 or above (Essential)
About the Employer
Science and Technology Facilities Council
UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position in research and innovation. Supporting some of the world’s most exciting and challenging research projects, we develop and operate some of the most remarkable scientific facilities in the world. We are pushing the frontiers of human knowledge through fundamental research and delivering benefits for UK society and the economy through world-class research, skills and business-led innovation.