Desktop Supoport Engineer- SC Cleared - 6 months - Onsite(Gloucester) - Inside IR35

Desktop Supoport Engineer- SC Cleared - 6 months - Onsite (Gloucester) - Inside IR35

We are seeking an experienced Desktop Support Engineer with active SC clearance to join a leading energy provider on a 6-month onsite contract. You will be the first point of contact for end-users, providing hands-on technical support to ensure the smooth running of IT systems and services.

Key Responsibilities:

• Troubleshoot and resolve issues related to networks, applications, software, hardware, VPNs, printers, and mobile devices.
• Manage incident queues, ensuring tickets are actioned and resolved in a timely manner.
• Provide support to VIP users, maintaining the highest level of customer service.
• Handle calls, emails, Microsoft Teams chats, and monitor support channels for incoming incidents.
• Manage vendor relationships for IT hardware and services.
• Respond to both reactive and proactive incidents within agreed SLAs.
• Record, track, and document incident resolutions in the ticketing system.

What You Will Ideally Bring:

• Strong experience troubleshooting Windows 10 operating systems.
• Proven knowledge in installing and configuring Starlink satellite network devices.
• Experience configuring iPhones and iPads.
• Ability to create and manage user accounts (Joiner/Leaver/Mover) in Azure portal.
• Knowledge of creating Microsoft Teams in the Teams admin portal.
• L1 support knowledge of applications & SharePoint.
• Ability to troubleshoot Microsoft Office apps at L1 level.

Contract Details:

• Duration: 6 months (view to extend)
• Day Rate: Up to £200-215 per day (Inside IR35)
• Location: ONSITE(Gloucester)
• Start Date: ASAP

Desktop Supoport Engineer- SC Cleared - 6 months - Onsite (Gloucester) - Inside IR35