Major Incident Manager

Major Incident Manager | Manchester (Hybrid)

Join a leading managed services provider who are looking to hire an experienced Major Incident Manager to join their Operational Support Centre in Manchester.

This role is ideal for someone who has owned high-priority incidents end-to-end, is comfortable coordinating multiple technical teams, and can act as a calm, confident point of contact during critical service outages.

The role

You'll take full ownership of Priority 1 and Priority 2 incidents, driving them from initial detection through to resolution. This includes coordinating internal teams, communicating clearly with customers and senior stakeholders, and ensuring service impact is kept to a minimum.

What's on offer

• Salary up to £40,000 (DOE)
• On-call rota 1 in 4 with £250 per week allowance
• Hybrid working – 3 days per week in the Manchester office
• High-visibility role with genuine ownership and influence
• Ongoing training and development within a well-established MSP

What they're looking for

• Proven Major Incident Management experience
• Background within an MSP or external customer-facing environment
• Comfortable working under pressure and managing multiple stakeholders
• Ability to go through security clearance
• Willingness to participate in the on-call rota

Apply Now!