ServiceNow CSM/ITSM Architect - 6 Month Contract (Inside IR35) - Hybrid
ServiceNow CSM/ITSM Architect - 6 Month Contract (Inside IR35) - Hybrid
We are seeking an experienced ServiceNow CSM/ITSM Architect to design, implement, and maintain ServiceNow solutions for enterprise clients across diverse industries. This role will have a significant impact by enabling clients to streamline their customer service and IT operations through scalable, efficient, and integrated ServiceNow architectures.
Key Responsibilities:
- Analyze business requirements and translate them into ServiceNow CSM technical solutions.
- Develop architectural blueprints and functional designs for CSM implementations.
- Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.).
- Ensure solutions are scalable, reliable, and aligned with future business needs.
- Oversee end-to-end implementation of ServiceNow CSM solutions, from concept to deployment.
- Maintain and enhance existing ServiceNow CSM applications and modules.
What You Will Ideally Bring:
- Proven experience as a ServiceNow Architect with specialization in CSM module.
- Expertise in ServiceNow CSM deployments, including case management, workflows, and portals.
- Hands-on experience with integration solutions: REST, SOAP, APIs, MID Server, Integration Hub.
- Experience leading multiple ServiceNow implementation projects, including 3+ full life cycle implementations.
- Knowledge of ServiceNow Orchestration, Flow Designer, and Integration Hub spokes.
Contract Details
- Duration: Initial 6 months with strong extension potential
- Day Rate: £500 per day (Inside IR35)
- Location: London/Guildford (2 day per week on site)
- Start Date: ASAP