Senior Customer Analyst - CDM

Senior Customer Analyst - CDM Location: London Salary: Up to £70,000 + discretionary bonus Benefits: Pension up to 12% (8% employee contribution)

We are looking for a Senior Customer Analyst to join a leading global online marketplace. This role focuses on understanding, optimising, and growing the customer base through data-driven insights, particularly around loyalty, retention, and acquisition.

What You'll Do:

• Analyse customer behaviour across the lifecycle using SQL and modern analytics tools.

• Deliver actionable insights through dashboards and storytelling (Tableau/Looker).

• Run and evaluate A/B and multivariate tests to inform marketing and growth strategies.

• Support growth targets by identifying opportunities to move customers through lifecycle stages.

• Collaborate with marketing and senior stakeholders to influence customer strategy.

What We're Looking For:

• Advanced SQL and experience with a dashboarding tool.

• Proven experience with customer analytics projects: single customer view, segmentation, churn, acquisition, LTV.

• Desirable: Python for stats analysis, experience designing and running A/B tests.

• Experience in e-commerce or tech environments with modern data stacks is a plus.

Find out more and apply via the link below.