Senior Customer Analyst - CDM
Senior Customer Analyst - CDM Location: London Salary: Up to £70,000 + discretionary bonus Benefits: Pension up to 12% (8% employee contribution)
We are looking for a Senior Customer Analyst to join a leading global online marketplace. This role focuses on understanding, optimising, and growing the customer base through data-driven insights, particularly around loyalty, retention, and acquisition.
What You'll Do:
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Analyse customer behaviour across the lifecycle using SQL and modern analytics tools.
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Deliver actionable insights through dashboards and storytelling (Tableau/Looker).
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Run and evaluate A/B and multivariate tests to inform marketing and growth strategies.
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Support growth targets by identifying opportunities to move customers through lifecycle stages.
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Collaborate with marketing and senior stakeholders to influence customer strategy.
What We're Looking For:
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Advanced SQL and experience with a dashboarding tool.
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Proven experience with customer analytics projects: single customer view, segmentation, churn, acquisition, LTV.
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Desirable: Python for stats analysis, experience designing and running A/B tests.
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Experience in e-commerce or tech environments with modern data stacks is a plus.
Find out more and apply via the link below.