First Line Support Technician

Your new company Hays are working with a business in Telford who are looking for a hands-on and customer-focused IT support professional to provide first-line technical assistance across multiple properties to provide essential technical support. This role is critical during a transitional period and involves hands-on troubleshooting, equipment maintenance, and client-facing support. The successful candidate will work closely with internal teams and event clients to ensure smooth IT operations, particularly during live events. This is a fast-paced, office-based role requiring strong communication skills, technical confidence, and the ability to manage competing priorities while maintaining a high standard of customer service. Your new role

• Monitor and respond to IT helpdesk tickets, resolving 1st line issues.
• Support hardware, software, user access, and Wi-Fi troubleshooting.
• Maintain IT equipment and asset records.
• Assist with equipment setup and relocation.
• Liaise with third-party providers and escalate issues as needed.
• Provide IT support for events, including Wi-Fi setup and client troubleshooting.

What you'll need to succeed

• Strong administrative and IT support skills.
• Proficient in Microsoft Office 365 (Excel, Outlook, Word).
• Excellent communication and customer service abilities.
• Highly organised with strong time management.
• Driving licence and access to a vehicle (preferred).
• Minimum GCSE Level 4 in English and Maths; Level 3 IT qualification desirable.
• Willingness to work occasional evenings/weekends.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk