IT Support Technician Apprentice

About the role:

Jaytag Computer, based in Croydon, Surrey, is an IT support provider dedicated to serving small and medium sized businesses across South East London and beyond.

We are looking for a motivated and enthusiastic IT Support Technician to join our team. This is an exciting opportunity to start a career in IT, working with a wide range of technologies and customers. You will provide first-line support to our customers via telephone, email, and in person, helping to resolve IT issues and build strong customer relationships.

Responsibilities:

• Provide IT support to customers through phone, email, remote tools, and face-to-face visits.
• Assist with troubleshooting and resolving hardware, software, and network issues.
• Support customers with common IT tasks such as setting up devices, installing software, and basic configuration.
• Help maintain accurate records of support requests and solutions in our ticketing system.
• Escalate complex issues to senior engineers when required.
• Contribute to building and maintaining knowledge base articles for common issues.
• Take part in customer site visits for installations, upgrades, and troubleshooting.

Desirable skills:

• Passionate about IT and technology, with a desire to learn and grow in the industry.
• Some hands-on experience with IT (e.g., fixing computers for friends/family, building PCs, or setting up home networks).
• Good communication skills, both written and verbal.
• Problem-solving mindset with attention to detail.
• Customer-focused, friendly, and approachable.
• Ability to work independently as well as part of a team.
• Basic knowledge of Windows operating systems and Microsoft Office.
• Understanding of hardware components and peripherals.
• Full UK driving licence (preferred but not essential).

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week, 9am – 5pm. Very occasional evening/weekend work – paid as overtime or taken as time in lieu.

Benefits:

• Full training and mentoring to develop your IT skills.
• A supportive team environment where you’ll be encouraged to learn and take on new challenges.
• Exposure to a wide variety of IT systems, customers, and real-world problem-solving.
• Hybrid working arrangement with a mix of home, office, and customer site work.
• Career development opportunities within the company after apprenticeship/training completion.
• Safety boots and uniform provided at no cost.
• Regular team socials and activities.
• Time off in lieu (TOIL) for extra hours worked, or overtime pay.
• Hybrid (working from home, customer sites, and office as required).
• All IT equipment and tools provided for your role.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!