Helpdesk Manager

If you've led IT support from the front and still enjoy getting your hands dirty, have a look at this great opportunity.

I'm looking for an IT Support Manager to take ownership of day-to-day IT operations for a major private investment firm with circa 2k global employees.

This isn't a policy role. It's hands-on. You'll lead IT from the front: fixing issues, improving systems, and setting the tone for quality support. You'll have a small team around you, but you'll still be taking ownership of escalations, handling VIP support, and keeping things moving.

What you'll be doing:

Run daily IT support operations across multiple European offices.Act as the senior escalation point for tickets and incidents.Support executive and VIP users directly, white-glove standard.Manage ServiceNow queues, SLAs, and day-to-day priorities.Maintain and improve documentation, processes, and asset tracking.Manage local vendors and mobile providers.Lead by example - sleeves rolled up, not hands off.

Tech stack: Microsoft 365, Azure AD, Intune, Okta, Exchange Online, ServiceNow, Windows + macOS, Zoom, Box.

You'll need:

8-12 years in IT support, in financial or professional services. A proven record of hands-on technical work, not just team oversight.Experience managing a small helpdesk or regional support function.Calm under pressure, service-focused, and confident in supporting senior users.ITIL aligned mindset and solid fundamentals across modern endpoint tech.Flexibility for occasional out-of-hours work when needed.

Why it's worth a look:

Small team, big impact.High standards, low politics.Space to own it end-to-end and make a visible difference.

If you are a strong fit for the above, call Lorenz at Hays Recruitment on ASAP.

My contact details are also on my LinkedIn profile.

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