Dynamics CRM Administrator

Job Opportunity: Dynamics CRM Administrator - IT

Contract: 18-month Fixed Term | Full-time (35 hours/week) Salary: £38,000 - £44,931 per annumReports to: CRM Support Manager
Are you an experienced CRM professional looking to make a meaningful impact? Join our IT team as a Dynamics CRM Administrator and help enhance the Society's Microsoft Dynamics 365 CRM platform.
About the RoleYou'll be part of a collaborative team supporting and developing the Society's CRM system. Your work will focus on improving user engagement, providing training, and implementing tools and workflows that enhance CRM functionality and usability.
Key Responsibilities

• Support teams with CRM contact data maintenance and continuous improvement initiatives.
• Integrate external data sources (e.g., ORCID, Ringold, UK Govt) for contact and account verification.
• Provide first-line CRM support and troubleshooting.
• Deliver CRM training and create "how-to" guides for staff.
• Develop MS Power Platform Flows and Apps to enhance CRM functionality.
• Manage CRM data import/export processes with validation steps.
• Perform end-user administration tasks and respond to user requests for system functionality.

Essential Skills & Experience

• Strong understanding of personal data handling and management.
• Experience in data validation and management.
• Proficiency in Microsoft Dynamics 365 CRM.
• Practical experience with MS Power Platform for CRM automation.
• Advanced skills in Microsoft Word and Excel.
• Excellent analytical, problem-solving, and communication skills.
• Strong customer service and time management abilities.

Desirable Skills

• Experience with Power BI reporting.
• Functional customisation of Dynamics 365 CRM.
• Knowledge of CRM Managed/Unmanaged Solutions and Security Roles.
• Experience in delivering user training and creating documentation.
• Ability to gather and critically assess user requirements.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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