Customer Services Team Leader

Customer Service Team Leader – Isle of Wight | £45k-£55k

Hexwired has partnered with a company who are a leading specialist software solutions company. They are looking for a Customer Service Team Leader who will be reporting to the Sales and Service Manager. Although you will be working in a team you should be able to work under your own steam.

Key skills required for this role:

• Deliver regular, accurate departmental reports aligned with service level agreements (SLAs) and key performance indicators (KPIs).
• Effectively prioritize, coordinate, and monitor team activities to ensure timely and high-quality outcomes.
• Manage support tickets by identifying, prioritizing, and escalating issues as appropriate.
• Drive continuous improvement by recommending and implementing enhanced procedures and workflows.
• Lead, mentor, and develop team members to enhance individual growth and optimize overall team performance.

The salary for this Customer Service Team Leader role will be up to £45,000-£55,000 per annum. The company are rapidly expanding and are at the forefront of their industry. They are looking to pay circa up to £45k-£55k dependent on experience along with an excellent benefits package. If you’re interested in this Customer Service Team Leader in the Isle of Wight, please apply.

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