Technical Support Engineer

Technical Support Engineer

Are you passionate about technology, problem-solving, and working at the cutting edge of intelligent video and AI-driven solutions? This is an opportunity to join Hikvision, a global technology leader known for innovation, scale, and continuous investment in people and R&D.

At Hikvision, technology is not just about products — it is about building smart, reliable, and secure solutions that are used worldwide. As part of our Technical Centre – Channel, you will play a key role in supporting and enabling our distributor network, acting as a trusted technical partner and a bridge between the market and our global R&D teams.

What makes this role interesting for you:

• Real technical impact: You will troubleshoot complex cases, influence product optimisation, and provide direct feedback to HQ R&D teams.
• Knowledge sharing and visibility: Deliver technical training, product inductions, and support roadshows and exhibitions.
• Global exposure: Work closely with international teams in a fast-paced, multicultural environment.
• Technology leadership: Gain hands-on experience with advanced video surveillance, networking, and AI-enabled solutions.
• Growth and learning: Hikvision invests heavily in training, continuous learning, and professional development.

As part of the Technical Support Team, you will:

• Provide daily technical support to distributors and sub-distributors
• Deliver technical training on Hikvision hardware and software
• Support new product launches and technical promotions
• Analyse market and product feedback and contribute to continuous product improvement

What we are looking for:

• Education: Bachelor's or Master's degree (or equivalent), ideally with an engineering background or relevant technical experience
• Strong IT fundamentals
• Excellent communication skills
• Fluent English and Chinese (written and spoken)
• Curiosity, with the ability to explain complex technologies clearly
• Flexibility: adaptable to frequent business travel across the UK and Ireland.

If you want to work for a company where technology, scale, and innovation come together — and where your technical expertise genuinely shapes products and customer experience — we would like to hear from you.

Learn more about Hikvision and its technology ecosystem: