AV and VC engineer(UCC support)
- Perform required routine checks of video and audio conference (VAC), meeting rooms and auditorium, taking action on identified problems and advising superiors when required.
- Log calls with vendors for faulty equipment and escalate accordingly.
- Daily monitoring of CISCO and Condeco vendor management.
- Setup of VC between office campus and external company’s.
- Monitoring of VIP VCs and events (annual and interim results) and managing auditorium bookings.
- Provide hands and feet assistance to Video Conferencing Incident and alerts – calls logged via Global service desk (GSD).
- Setup of presentation and audio calls in VC rooms on user request via GSD.
- Managing the Screen Cloud Screens to be reviewed for any failures
- Managing the onboarding and changes to Cloud booking based on requests and Incident
- Managing Cloudbooking platform and perform any troubleshooting activities
- Managing Multitaction Environment and assisting during the usage and functionality integration
- Manage and review all Services part of UCC team scope.
- New MS Meeting room config and feature enablement based on requirement like equipment display Panel etc. and additional services
- Support in upgrade of Hardware and Software of VC kit where required.