Scrum Master

Job Title: Scrum Master – HighFive (Tech Subsidiary of HF)

Location: Manchester (Hybrid Working/Remote)

Contract: Permanent

About HighFive

HighFive, the tech-focused subsidiary of HF, a UK based law firm, is redefining the insurance and legal industries through cutting-edge innovation. Evolving from an award-winning in-house innovation department into a standalone tech company, we combine deep industry expertise with ground-breaking technology to tackle real-world challenges head-on.

Born from a vision to disrupt the status quo, innovation has always driven us forward – but always with people at its core. We push boundaries, challenge conventions, and develop award-winning solutions that have saved millions in indemnity spend and transformed industry standards for the benefit of our clients and their customers.

As a trusted partner to many of the UK’s leading insurers, we are pioneering next-generation solutions using state-of-the-art technology and artificial intelligence combined with very human understanding and expertise to revolutionise claims management, data analysis, and customer value.

Our exciting AI product: ELI, developed in partnership with The University of Salford and HF, is set to transform insurance claims handling using advanced technology that leverages HF’s expert legal knowledge. That’s people-powered technology.

Role Purpose

The Scrum Master is a servant leader and coach for one or more Agile teams working predominantly on ELI. You will facilitate team events, remove impediments, optimise flow, and foster a culture of relentless improvement and built-in quality. In the Scaled Agile Framework (SAFe), you will also support the team’s alignment to Agile Release Train (ART) objectives, collaborating closely with Product, Technical, and Business Owners, and stakeholders.

The Role

As a Scrum Master you will:

• Facilitate Scrum events (Daily Scrum, Iteration Planning, Backlog Refinement, Review, Retrospective) and ensure they are outcome-focused.
• Coach the team on Agile and SAFe practices, Lean-Agile mindset, and team norms; model servant leadership.
• Support effective sprint planning: readiness, team capacity planning, risk management (ROAM), and drafting team objectives.
• Enable flow using Kanban/Scrum, visualize work, manage WIP, and apply flow metrics (e.g., cycle time, throughput, aging).
• Identify, remove, and/or escalate impediments quickly; partner with Product and Technical owners and other Scrum Masters to resolve cross-team blockers.
• Foster built-in quality (Definition of Ready/Done, test automation, CI/CD, pairing/mobbing, code review, and quality gates).
• Partner with the Product Owner on backlog health: refinement cadence, clarity of acceptance criteria, and readiness for planning.
• Drive relentless improvement via retrospectives, experiments, Kaizen, and Inspect & Adapt (I&A) workshops.
• Support dependency management and synchronization across teams (Scrum of Scrums/ART Sync).
• Promote data-informed delivery using objectives, forecasts, and predictability measures; improve reliability of commitments.
• Champion psychological safety, inclusion, and high-collaboration ways of working.

Skills & Experience

• 2–5+ years’ experience as a Scrum Master or Agile Coach; experience within SAFe/ARTs strongly preferred.
• Proven facilitation of Planning, Scrum of Scrums/ART Sync, and Inspect & Adapt.
• Hands-on with Agile tooling (Jira), dashboards, and flow/predictability metrics.
• Strong coaching, mentoring, and conflict resolution skills; able to influence without authority.
• Excellent communication with technical and non-technical stakeholders; crisp written documentation.

Nice to Have:

• Experience supporting software engineering and application support teams in a production environment.
• Knowledge of incident & problem management.
• Experience of managing backlogs and sprints within Azure Dev Ops.
• Agile community of practice leadership.

Robert Buxton, Product Owner, shares his perspective:

"As Scrum Master, you’ll be the driving force behind our Agile delivery, helping teams stay focused and continuously improve. It’s a chance to work on exciting projects, foster collaboration, and make a real impact in a fast-moving, innovative environment."

About You

You are passionate about Agile delivery and enabling teams to succeed. You thrive in collaborative environments, champion psychological safety, and have a relentless drive for improvement. You’re excited by the opportunity to work on transformative AI solutions that will shape the future of insurance and legal tech.

You’ll enjoy:

• 25 days’ annual leave (rising to 30 with service) + Holiday Buy Scheme
• Life Insurance & Income Protection
• Private Medical Insurance & Healthcare Cash Plan
• Employee Assistance Programme & Digital GP services
• Pension Scheme
• Electric Car Scheme
• Enhanced Maternity, Paternity & Adoption Leave
• Hybrid & Flexible Working Options
• Discounted Gym Membership & Employee Discount Hub
• Flu & Eyecare Vouchers – and more!

What next?

If HighFive sounds like a place where you could belong, we'd love to learn more about you!

Submit your CV here and we’ll be in touch if we have any opportunities that match your experience and interests. If we don’t have something right now, we’ll keep your details on file and may reach out in the future as part of our talent pipeline.