Technical Operations Assistant

Are you looking for a varied, hands-on technical role that combines customer support, project deployment, and warehouse operations? Join a leading Hotel TV Company in Birmingham and be part of a dynamic team transforming hotel guest entertainment with cutting-edge in-room technology.

Customer Support, Project Deployment & Warehouse OperativeBirmingham, West Midlands (Office based with customer site visits)

• Full time, permanent position
• £24,500 - £26,000 per annum

Please Note: Applicants must be authorised to work in the UK and not require sponsorship

Hotel TV Company is a trusted name in hotel technology and in-room entertainment, providing bespoke TV systems and digital solutions to enhance the guest experience. Based in Birmingham, we pride ourselves on our innovation, quality, and customer service, helping hotels deliver unforgettable stays through smart, connected technology.

The Role

This is a multifaceted and varied position offering the chance to blend technical problem-solving, customer engagement, and warehouse management.

Key Responsibilities:

Customer Support:

• Provide first-line technical support to hotel clients via phone and email
• Troubleshoot issues related to TV systems, connectivity, and software
• Log, monitor, and resolve support requests promptly
• Escalate complex queries to senior engineers where required

Project Deployment:

• Assist with installation and configuration of hotel TV systems at client sites
• Work with project managers to meet deadlines and maintain quality standards
• Deliver on-site training for hotel staff
• Coordinate logistics and ensure all necessary equipment is prepared for deployment

Warehouse Operations:

• Manage and maintain inventory of TVs and related accessories
• Receive, inspect, and store stock accurately
• Prepare and dispatch orders and installation equipment
• Keep the warehouse safe, clean, and organised

Benefits:

• Annual salary review and Christmas bonus scheme
• Free on-site parking
• Health and wellbeing initiatives
• Opportunities for training and professional development in the latest hotel TV technologies
• Supportive, friendly team environment

The Ideal Candidate:

We’re looking for a practical, customer-focused team player who enjoys a role with plenty of variety and responsibility.

• Basic understanding of TV systems, networking, and AV equipment
• Confident communicator with strong customer service skills
• Excellent organisational and problem-solving abilities
• Comfortable with hands-on work, including lifting and moving equipment
• Full UK driving licence (essential)
• Previous experience in customer support, technical service, or warehouse operations advantageous

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Technical Support Engineer, IT Support Technician, Field Service Engineer, AV Technician, Warehouse Assistant, Project Coordinator, Installation Engineer, Customer Service Advisor, Technical Operative, Logistics Operative