Major Incident Manager

Salary: up to £47,000 plus on call charges and excellent benefits
Location: Newtonabbey, Belfast - Hybrid working

Must be eligible for SC clearance if successful

Our client is looking for a Major Incident Manager who will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery . In addition the Major Incident Manager will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team.

Experience needed:

Essential:

· Previous experience in high-priority incident management in a multi-client or shared service environment

· ITIL awareness

In addition you will also have:

· Knowledge of Remedy or similar tools and the Incident Management process

What you will be doing:

· Managing high-priority incidents through to closure

· Verify Priority and reallocate as necessary

· Determine incident severity

· Ensure appropriate and timely progression through to resolution

· Coordination and communication throughout the incident life cycle

· Facilitate conference calls where necessary

· Escalate where appropriate

· Verification of resolution details

· Production of Management Incident Information

· Manage the progression and closure of other lower priority incidents.

· Conduct incident reviews with lines of service within agreed timescales

If you have the above experience please submit your CV immediately

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