IT Help Desk Support - 1st Line

IT Support Analyst – On-Site (5 Days) – Driving Licence & Own Car Required

We are seeking an IT Support Analyst to join our small, high-performing IT team. This is a fully on-site, end-user-facing role , providing 1st-line support across two local offices, so a full driving licence and own transport are essential .

Key Responsibilities

• First point of contact for internal IT queries
• Provide face-to-face and phone support
• Escalate issues when required
• Assist with hardware/software tasks and office moves
• Support ongoing IT projects

Tech You’ll Work With

• Microsoft 365
• Windows 11
• Autopilot & Intune
• Active Directory
• Barracuda email filtering
• Ninja RMM
• 3CX telephony
• Foxit PDF tools
• Digital dictation tools
• Virtual Signature, DocuSign, Thirdfort

What We’re Looking For

• Friendly, clear communicator
• Passion for IT and user support
• Strong written and verbal skills
• Reliable, proactive and approachable