Operations & Alignment Manager

About Us

We are part of International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky.

IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale.

Purpose of the role

To align OpCo operations with group standards, ensuring consistent AMOS processes and operational excellence. This role acts as the bridge between group-level governance and local operations, providing sustainable expertise, resolving rollout issues, and driving continuous improvement across CAMO, Production, and Supply Chain functions.

Your responsibilities

• OpCo Alignment: Ensure OpCo operations adhere to group standards and maintain consistent AMOS processes.
• Local AMOS Champion: Act as the primary point of contact for AMOS at the local level, resolving rollout issues and supporting adoption.
• Business Needs Translation: Analyse and interpret requirements from CAMO, Production, and Supply Chain teams to define AMOS system needs.
• Functional Design Validation: Collaborate with subject matter experts to validate functional designs, ensuring alignment with operational and strategic objectives.
• Innovation Leadership: Identify opportunities for process improvements and system enhancements to drive efficiency and innovation.
• Stakeholder Collaboration: Serve as a liaison between business units and technical teams to ensure seamless communication and alignment.
• Requirement Gathering: Work closely with stakeholders to gather detailed requirements and translate them into actionable system specifications.
• Design Review: Validate and approve functional designs for practicality, efficiency, and alignment with business processes.
• Process Optimisation: Propose and implement innovative solutions to optimise workflows and enhance system capabilities.
• Cross-Functional Coordination: Facilitate collaboration between CAMO, Production, Supply Chain, and IT teams for ongoing management of AMOS functionality.
• Continuous Improvement: Monitor system performance and recommend updates or changes to maintain alignment with evolving business needs.

Your skills, experience and qualifications

• Proven experience in operations alignment, business process optimisation, or system governance roles.
• Strong knowledge of AMOS or similar enterprise systems.
• Experience in requirement gathering, functional design validation, and change management.
• Familiarity with CAMO, Production, and Supply Chain processes.
• Excellent stakeholder management and communication skills.

What we offer

• The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.
• The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses.

We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law