Digital Transformation Lead

Job description

Job responsibilities

Main Duties include;

Analyse current systems at both Network and Practice level and seek ways to optimise them, liaising with PCN teams and practices

Develop the networks digital strategy, recognising that member practices have individual needs, and priorities and manage/deliver the projects to make the strategy a reality

Identify and plan improvements on a PCN and Practice Level, completing a full needs assessment of each member practice and the over-arching PCN

Ensure all digital initiatives comply with GDPR and NHS Data Protection Standards

Collaborate with the networks DPO and Governance Leads to ensure and embed privacy by design principles

Support the completion of Data Protection Impact Assessments (DPIAs) for new systems or processes

Support the network and member practices both local and national initiatives, for example Blinx Paco, and any further new initiatives.

Oversee the monitoring and development of initiatives such as IIF, Enhanced Access and other further services

Implement robust monitoring and reporting systems for network services compliant with CQC requirements

Explore develop and implement, where agreed, AI initiatives to support the network and practices to optimise workload and workflow

Lead quality improvement projects to support improvements across existing service

Attend required internal and external meetings, representing the PCN as and when require

Support the PCN with data analysis to help inform decision making, service reviews, service design and redesign

Manage the digital infrastructure of the Network

Support with the development and maintenance of IT elements such as the Network Intranet, Website and Social Media

Contributing to the development of effective pathways between the network and other local service

Support self care/self service by patient

Support population health management, for example, developing a clear referral process for the Network into INT

Deputise for the PCN manager in their absence

Provide comprehensive reports, effectively presenting relevant information timely and in an easily readable format

Support staff across PCN and Practices to partake in relevant training and/or CPD to achieve improvements

Support staff across the PCN and Practices to effectively use existing and new technology systems and products to enable improvement

Build and maintain good working relationships with PCN staff and Practice staff, ensuring a presence within each of the practices

Build and maintain good working relationships with stakeholders.

Identify best practice and learning from other areas

Support PCN member practices to adapt and apply specific policies and initiatives to local needs

Contribute to the rollout of new technologies and digital inclusion efforts

Person Specification

Qualifications

• Educated to degree level or equivalent experience in health, social care management, digital transformation, or related field.
• Evidence of continued professional development relevant to service improvement, leadership, digital health, or change management.

• Recognised Project or Programme Management qualification e.g. PRINCE2, Agile, MSP
• Formal training in data protection, information governance, or digital systems implementation.
• Qualification(s) or certification(s) in digital health technologies or informatics.

Experience

• Significant experience working within General Practice or Primary Care at a senior level.
• Proven track record of successfully delivering complex change and improvement programmes.
• Experience interpreting national and system-level policy and translating it into local implementation.
• Experience managing and supporting multidisciplinary teams, including senior line management responsibilities.
• Hands-on experience with digital systems such as EMIS Web, AccuRx, iPlato, and other primary care platforms.
• Experience engaging with internal and external stakeholders across health, care, and community settings.
• Experience in developing and implementing digital strategies and transformation plans.

• Experience applying service improvement methodologies e.g., PDSA cycles, Lean, Six Sigma
• Experience deputising in a leadership or management role.
• Experience working with Primary Care Networks (PCNs), Integrated Neighbourhood Teams (INTs), or ICS-level programmes.
• Experience in digital inclusion initiatives and patient engagement strategies.

Knowledge and Skills

• Extensive knowledge of general practice systems, processes, and digital infrastructure.
• Strong understanding of Information Governance, GDPR, and NHS Data Protection standards.
• Ability to lead digital transformation initiatives from concept to delivery.
• Skilled in using data and insight to drive service improvement and inform strategic decisions.
• Ability to interpret and analyse complex qualitative and quantitative data.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Strong leadership and team development skills, with a collaborative and motivational approach.
• High level of proficiency in Microsoft Office and digital tools.
• Ability to work autonomously, manage competing priorities, and meet tight deadlines.
• Problem-solving and decision-making skills with a strategic mindset.
• Flexible, resilient, and adaptable to change.

• Understanding of population health management and data-driven decision-making.
• Familiarity with AI technologies and their application in primary care.
• Knowledge of digital inclusion strategies and remote monitoring technologies.

Other

• Ability to travel across practice sites within the PCN and wider system as required.
• Commitment to improving NHS services for the benefit of patients and communities.
• Willingness to work flexibly to meet the needs of the network and its member practices.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

IGPC Primary Care Network

Address

Rocky Lane Medical Centre

80 Rocky Lane

Childwall

Liverpool

L16 1JD

Employer's website

https://igpc-liverpool.nhs.uk/