IT Support Apprentice
You will be responsible for delivering 2nd line support as part of the service desk, taking responsibility for escalations from the 1st line support team, and ensuring quality service to customers.
Role
- Provide 1st line support via telephone and email
- Microsoft desktop and server support
- Basic networking tasks such as IP troubleshooting, DNS and remote printing support
- M365 support, including Exchange, Office and Azure Active Directory
- Basic troubleshooting of firewall and routing issues
- Managing personal helpdesk ticket queue, ensuring ticket data is clear, concise, and up to date
- Meeting SLA's and helpdesk targets for quality and performance
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 29th December 2025
- Start Date
- Monday, 5th January 2026
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)
About the Employer
- Company
- ILICOMM TECHNOLOGY SOLUTIONS LIMITED
- Location
- Aston Cross Business Park, Unit 50, Rocky Lane, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,800 a year
- Posted
- Company
- ILICOMM TECHNOLOGY SOLUTIONS LIMITED
- Location
- Aston Cross Business Park, Unit 50, Rocky Lane, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,800 a year
- Posted